We aim to get you on cover by the date you have requested. All policies submitted online have to be checked before they can go on cover. If you have any questions or want to check the progress of a policy please call us.Back to top
If you pay by credit or debit card you will be charged at the time you submit your policy.Back to top
We will hold a quote and keep the rate for 30 days after you have taken a quote online. After this 30 day period you will have to go through the quote process again.Back to top
Yes, once you enter the quote process you will be protected by high level SSL encryption so your privacy and security is protected.Back to top
We accept payment by card or direct debit where the premium exceeds £100.
No, boat insurance is not legal requirement, but some waterway authorities, marinas and harbours will require that you be insured before using their facilities.Back to top
It is our intention to provide you with a high level of customer service at all times, however, if you wish to register a complaint, please contact us:
If your complaint relates to a policy underwritten by an insurer at Lloyd’s please note that in some circumstances we may not be authorised to handle your complaint and will need to pass this onto your insurer. Please refer to your policy wording for full details of the complaints procedure in relation to your policy.
Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT” available at www.lloyds.com/complaints and also available from the address below.
Where we hold authority to handle your complaint on behalf of an insurer at Lloyd’s and you are dissatisfied with the response that you receive from us, you can refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:
Ultimately, should you remain dissatisfied with the response from any of the above, you may, if you are eligible, refer your complaint to the Financial Ombudsman Service (FOS). http://www.financial-ombudsman.org.uk/
If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odrBack to top
Support is available if you are an existing customer and are experiencing financial difficulties due to the current situation.
Please contact ourselves to see what support we are able to offer. We can look at;