Will I be instantly covered?

We aim to get you on cover by the date you have requested. All policies submitted online have to be checked before they can go on cover. If you have any questions or want to check the progress of a policy please call us.

Back to top

Will I be charged immediately?

If you pay by credit or debit card you will be charged at the time you submit your policy.

Back to top

How long will you hold a quote for?

We will hold a quote and keep the rate for 30 days after you have taken a quote online. After this 30 day period you will have to go through the quote process again.

Back to top

Is your site secure?

Yes, once you enter the quote process you will be protected by high level SSL encryption so your privacy and security is protected.

Back to top

How can I pay?

We accept payment by card or direct debit where the premium exceeds £100.

• Credit/Debit card: enter your card details (card number, name, expiry date and issue number if applicable).
• Direct debit: you can either set the debit up as an annual or monthly direct debit.

Back to top

In the UK is it a legal requirement to insure boats?

No, boat insurance is not legal requirement, but some waterway authorities, marinas and harbours will require that you be insured before using their facilities.

Back to top

What can I do if I have a complaint ?

It is our intention to provide you with a high level of customer service at all times, however, if you wish to register a complaint, please contact us:

• In Writing: The Complaints Manager, CETA Insurance Limited, CETA House, Cromwell Business Park, Chipping Norton, Oxfordshire, OX7 5SR
• By Phone: 01608 647643
• By Email: [email protected]

If your complaint relates to a policy underwritten by an insurer at Lloyd’s please note that in some circumstances we may not be authorised to handle your complaint and will need to pass this onto your insurer. Please refer to your policy wording for full details of the complaints procedure in relation to your policy.

Details of Lloyd’s complaints procedures are set out in a leaflet “HOW WE WILL HANDLE YOUR COMPLAINT” available at www.lloyds.com/complaints and also available from the address below.

Where we hold authority to handle your complaint on behalf of an insurer at Lloyd’s and you are dissatisfied with the response that you receive from us, you can refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA
Email: [email protected]
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with the response from any of the above, you may, if you are eligible, refer your complaint to the Financial Ombudsman Service (FOS). http://www.financial-ombudsman.org.uk/

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odr

Back to top

I have financial difficulties due to Covid 19

Support is available if you are an existing customer and are experiencing financial difficulties due to the current situation.

Please contact ourselves to see what support we are able to offer. We can look at;

• Your level of cover – Is the amount of cover still suitable? A reduction of cover may bring your premium down.
• Removing additional products – Removing extra cover you may not currently need may reduce your premium.
• Delaying a monthly payment – you may be eligible to defer one or more of your monthly payments.

Back to top