Frequently Asked Questions

Will I be instantly covered?

We aim to get you on cover by the date you have requested. All policies submitted online have to be checked before they can go on cover. If you have any questions or want to check the progress of a policy please call us.

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Will I be charged immediately?

If you pay by credit or debit card you will be charged at the time you submit your policy.

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How long will you hold a quote for?

We will hold a quote and keep the rate for 30 days after you have taken a quote online. After this 30 day period you will have to go through the quote process again.

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Is your site secure?

Yes, once you enter the quote process you will be protected by high level SSL encryption so your privacy and security is protected.

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How can I pay?

We accept payment by card or direct debit where the premium exceeds £100.

  • Credit/Debit card: enter your card details (card number, name, expiry date and issue number if applicable).
  • Direct debit: you can either set the debit up as an annual or monthly direct debit.
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No, boat insurance is not legal requirement, but some waterway authorities, marinas and harbours will require that you be insured before using their facilities.

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What can I do if I have a complaint ?

It is our intention to provide you with a high level of customer service at all times, however, if you wish to register a complaint, please contact us:

  • In Writing: The Complaints Manager, CETA Insurance Limited, CETA House, Cromwell Business Park, Chipping Norton, Oxfordshire, OX7 5SR
  • By Phone: 01608 647643
  • By Email: [email protected]

Should you remain dissatisfied with the response that you receive from us, you may, if you are eligible, refer your complaint to the Financial Ombudsman Service. Ombudsman Service (FOS). http://www.financial-ombudsman.org.uk/

If your complaint relates to a policy underwritten by an insurer at Lloyds, and you are dissatisfied with the response that you receive from us, your can refer your complaint to Lloyd's. Lloyd’s will investigate the matter and provide a final response. Lloyd's contact details are as follows:

Complaints
Lloyd’s
One Lime Street
London EC3M 7HA
Email: [email protected]
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd's final response, you may, if you are eligible, refer your complaint to the Financial Ombudsman service. Ombudsman Service (FOS).

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission's Online Dispute Resolution platform, which can be found at the following address: https://ec.europa.eu/consumers/odr

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